Cancellation Policy | Familygift-lowprice
1. Introduction
At Familygift-lowprice, we are committed to providing the best shopping experience for our customers. We understand that there may be situations where you need to cancel or modify your order. Our cancellation policy is designed to support you in these instances.
2. Order Cancellation Before Production
- Cancellation Timeframe: You may cancel your order within 12 hours of placing it for non-personalized products and within 24 hours for personalized products.
- Cancellation Method: Send a cancellation request to [email protected] with your order details.
3. Order Cancellation After Production Begins
- Cancellation Fee: If the cancellation request is submitted after production has started, a minimum cancellation fee of 25% of the order value will be applied. For personalized products, the cancellation fee may be higher to cover material costs.
- Reason: Our products are printed on demand and often personalized for each customer, making them unsellable to others.
4. Order Modifications
- Modification Timeframe: You may request changes to your order within the same cancellation timeframe: 12 hours for non-personalized products and 24 hours for personalized products.
- Modification Method: Send a modification request to [email protected] with the details of the desired changes.
5. Cancellation After Order Has Shipped
Policy: Once an order has been processed and shipped, we do not accept cancellations or changes.
6. Contact Us
If you have any questions or need assistance with order cancellations or modifications, please contact us:
- Email: [email protected]
- Address: 1979 Marcus Avenue, Suite 210, Lake Success, NY 11042, United States
- Business Hours: Mon–Fri, 9:00 am – 1:30 pm and 2:30 pm – 6:00 pm (Eastern Time)
We are always here to support you in any situation.