Familygift-lowprice: Heartfelt Gifts, Loveable Prices

When you change your mind about your order, you are able to cancel your order within 2 hours of placing the order. Please Contact Us,

Note:

–After 2 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot cancel or modify it.

– Issue refund for cancellation may take 3-14 business days to post to your payment account and it will be applied back to the original payment method used.

You have 2 hours since placing your order to modify your order. If you contact us after 2 hours of order submission, your order will be locked for processing so we can not modify it.

To modify your order, request After Order via Contact Us.

Note: If you want to remove the name, leave N/A or No Name on the field name to remove it automatically.

You can change the shipping address of your order within 2 hours after placing the order. 
Request After Order -> Change Shipping Address via Contact Us, write down the correct shipping address in the description.

Note: We cannot change your shipping address from a domestic US location to an International address, and vice versa.

– The data requested for the payment failed to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.
– You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm payment. This code is provided directly by your bank.
– You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
– Your card has expired. Check if your card is still valid.
– Your order has been rejected by our risk center due to certain factors.

Your bank can provide you with all the information you require about your card and the payment options. If you check out via PayPal, please contact PayPal directly when your payment is declined.

Need more help? Please Contact Us.

How do I track my order?

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

You can track your order here. To track your order you need to fill out your Order ID and Billing email.

*Order status meaning
Once you click on the tracking link or submit information on the Track order page, you will see the status of your order presented as the following:

Need more help? Please Contact Us.

We want to sort out the problem with incorrect items straight away. You can request a replacement or a refund.

Please report the issue via Contact Us.

Note: You need to contact us within 30 days of receiving your order and remember don’t return any broken item back.

We want to sort out the problem with incorrect items straight away. You can request a replacement or a refund.

Please report the issue via Contact Us.

Note: You need to contact us within 30 days of receiving your order and remember don’t return any broken item back.

This is most commonly caused by typos or incorrect email addresses submitted at checkout or you provided only a phone number instead of an email to receive an order update.

 

Please make sure you enter your email address when ordering

 

If you used a phone number when ordering, please Contact Us.