Reliable Shipping and Delivery Information
At FamilyGift-LowPrice, we prioritize reliable shipping and timely delivery of your orders. We strive to ensure a seamless shopping experience, but there are occasional instances where factors beyond our control may cause delays. However, we guarantee that 99% of packages will arrive on time. In case your package does not arrive within the estimated delivery timeframe, we offer two options: resend or refund, based on your preference. Simply contact us at [email protected], and we will promptly address the issue.
Factors Affecting Delivery Time:
- Incorrect Address: Please ensure that you provide the accurate and complete shipping address, including apartment, building, floor, or unit numbers, to avoid any delivery complications.
- Severe Weather Conditions: Extreme weather events may occasionally affect delivery schedules. While we work diligently to minimize disruptions, such circumstances may cause minor delays.
- International Customs Procedures: Customs policies vary across countries, and your order may be subject to customs clearance procedures. These procedures can sometimes result in additional delivery time. Please note that any import fees or taxes imposed by your country’s customs office are not included in the price on our website and are the responsibility of the recipient.
Delivered Time Frame (Standard Shipping):
| PRODUCT | ADDRESS | DELIVERED TIME |
|---|---|---|
| 3D Apparel | US | 7 – 12 days |
| 3D Hoodie | US | 7 – 12 days |
| Poster | US | 6 – 10 days |
| Shoe | US | 4 – 8 days |
| Blanket | US | 2 – 5 days |
| Bedding Set | US | 5 – 10 days |
| Quilt Bedding Set | US | 5 – 10 days |
| Luggage Cover | US | 4 – 7 days |
| Shower Curtain | US | 5 – 10 days |
Shipping Fee (Standard Shipping):
- Free shipping for all orders within the US.
- For orders to the United Kingdom, the shipping fee is $15.99.
- For orders to Australia and the Rest of the World, the shipping fee is $15.99.
Please Note:
- If you require express shipping, please contact our Modify or Cancel Order Center to make the necessary arrangements. Please note that express shipping may incur additional charges.
- For modification orders, please allow an additional 1-2 days for production time.
- If your order is being delivered to a PO box, please ensure that you include the zip code plus 4 or 5-digit code in the shipping address.
- Once your order is prepared for dispatch, we will email you a tracking number, enabling you to track your package until it reaches your doorstep.
- Our shipping carriers include USPS, DHL, EMS, and Local Post. Orders are processed upon acceptance of payment.
- For accurate information about your shipment, please contact the relevant carrier or reach out to our customer support team.
At FamilyGift-LowPrice, we value your satisfaction and strive to provide reliable shipping services. In the rare event of any delivery issues, do not hesitate to contact us for assistance.
Tracking
When available, we will send you a tracking number with the confirmation email, allowing you to effortlessly track your package online. Additionally, you can conveniently visit our Order Tracking Page at https://familygift-lowprice.com/track-your-order/ for another way to track your order.
Shipping multiple orders
Multiple orders placed on the same day cannot be combined.
Shipping to multiple locations
We are unable to split a purchase and ship to numerous locations. If you want to ship items to multiple locations, you must make a separate order for each shipping address.
Address changes
If you happen to provide an incorrect address before the shipment is sent out, no worries! Email us at [email protected], and we’ll gladly update it to the correct address for you. However, once the shipment has been dispatched, we kindly request you to ensure that your address details are accurate while placing your orders, as it becomes your responsibility to receive the package at the provided address.
Customs charges and delays
Some nations may levy import taxes, duties, and customs fees on imported goods. If applicable, these fees are decided and assessed by your country’s Customs office. It is your obligation to pay these fees. There may also be delays in delivery due to customs inspections, which are beyond our control. Please call your local Customs office for more information.
Our team is committed to providing you with the best service possible. If you have any questions or need assistance regarding shipping or your order, don’t hesitate to contact our friendly customer support team via [email protected].