30-day Satisfaction Guarantee
If you’re not satisfied with our products we will rectify the situation immediately, no questions asked. Your satisfaction is very important to us.
At FamilyGift-LowPrice, we prioritize reliable shipping and timely delivery of your orders. While we strive to ensure a seamless shopping experience, occasional factors beyond our control may cause delays. However, we guarantee that 99% of packages will arrive on time. If your package does not arrive within the estimated delivery timeframe, we offer two options: resend or refund, based on your preference. Simply contact us at [email protected], and we will promptly address the issue.
Please ensure that you provide an accurate and complete shipping address, including apartment, building, floor, or unit numbers, to avoid any delivery complications.
Extreme weather events may occasionally affect delivery schedules. While we work diligently to minimize disruptions, such circumstances may cause minor delays.
Customs policies vary across countries, and your order may be subject to customs clearance procedures. These procedures can sometimes result in additional delivery time. Please note that any import fees or taxes imposed by your country’s customs office are not included in the price on our website and are the responsibility of the recipient.
Product | Address | Delivered Time |
---|---|---|
3D Apparel | US | 7 – 12 days |
3D Hoodie | US | 7 – 12 days |
Poster | US | 6 – 10 days |
Shoe | US | 4 – 8 days |
Blanket | US | 2 – 5 days |
Bedding Set | US | 5 – 10 days |
Quilt Bedding Set | US | 5 – 10 days |
Luggage Cover | US | 4 – 7 days |
Shower Curtain | US | 5 – 10 days |
If you require express shipping, please contact our Modify or Cancel Order Center to make the necessary arrangements. Please note that express shipping may incur additional charges.
For modification orders, please allow an additional 1-2 days for production time.
If your order is being delivered to a PO box, please ensure that you include the zip code plus 4 or 5-digit code in the shipping address.
Once your order is prepared for dispatch, we will email you a tracking number, enabling you to track your package until it reaches your doorstep.
Our shipping carriers include USPS, DHL, EMS, and Local Post. Orders are processed upon acceptance of payment. For accurate information about your shipment, please contact the relevant carrier or reach out to our customer support team.
When available, we will send you a tracking number with the confirmation email, allowing you to effortlessly track your package online. Additionally, you can conveniently visit our Order Tracking Page at familygift-lowprice.com/track-your-order/ to track your order.
Multiple orders placed on the same day cannot be combined.
We are unable to split a purchase and ship to multiple locations. If you want to ship items to multiple locations, you must make a separate order for each shipping address.
If you happen to provide an incorrect address before the shipment is sent out, no worries! Email us at [email protected], and we’ll gladly update it to the correct address for you. However, once the shipment has been dispatched, please ensure that your address details are accurate while placing your orders, as it becomes your responsibility to receive the package at the provided address.
Some nations may levy import taxes, duties, and customs fees on imported goods. If applicable, these fees are decided and assessed by your country’s Customs office. It is your obligation to pay these fees. There may also be delays in delivery due to customs inspections, which are beyond our control. Please call your local Customs office for more information.
Our team is committed to providing you with the best service possible. If you have any questions or need assistance regarding shipping or your order, don’t hesitate to contact our friendly customer support team via [email protected].