FAQs (Frequently Asked Questions) | Familygift-lowprice

1. How do I place an order on your website?

Ordering is simple: browse our product collections, choose your items, add them to your cart, and follow the checkout steps for secure payment.

2. Can I modify or cancel my order after placing it?

Orders can be canceled within 12 hours (standard items) or 24 hours (custom items). Once processing begins, modifications are not allowed. Check our Cancellation Policy for details.

3. What payment methods are accepted?

We accept major credit cards and PayPal, ensuring a secure payment experience for our customers.

4. How long does shipping usually take?

Orders are processed within 2–5 business days. Delivery times depend on your location; see our Shipping Policy for more specifics.

5. What is your return and refund policy?

We offer a 30-day return window for unused items in their original packaging. For detailed instructions, view our Return & Refund Policy.

6. How do I track my order?

Once your order ships, you will receive a tracking number via email. Use it to monitor your shipment’s progress on the carrier’s tracking page.

7. What if I receive a damaged or incorrect item?

We take product quality seriously. If you receive an item that is damaged or incorrect, contact us at [email protected] within 30 days for prompt resolution.

8. Is my personal data safe?

Your privacy is our priority. We follow strict data protection guidelines as outlined in our Privacy Policy.

9. Do you ship internationally?

Currently, we only provide shipping within the United States.

10. How can I contact customer support?

For any questions or assistance, reach out via email at [email protected] or visit our Contact Us page for more options.

11. How do I report an intellectual property claim?

If you believe your IP rights have been violated, please refer to our Intellectual Property Claim Policy for guidance on submitting a claim.

12. Where can I find your terms of service?

Our Terms of Service provide full details on the use of our website and services.

13. Do you offer bulk order discounts?

Yes, we accommodate bulk orders. Contact us at [email protected] to discuss pricing and conditions.