Return & Refund Policy | Familygift-lowprice
1. Introduction
At Familygift-lowprice, customer satisfaction is our priority. We understand that sometimes returns or refunds may be necessary, and we are committed to making the process as seamless as possible. This policy outlines the conditions and procedures for returning items and requesting refunds.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- Timeframe: Items must be returned within 30 days of receiving the order.
- Condition: The item must be unused, in its original packaging, and in the same condition as when it was received.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
3. Non-Returnable Items
Certain items are exempt from being returned:
- Custom or Personalized Products: Items that have been customized or personalized cannot be returned unless they are defective or damaged.
- Gift Cards
- Final Sale Items: Clearance and final sale items are not eligible for returns.
4. Return Process
To initiate a return, follow these steps:
- Contact Us: Email [email protected] with your order number, item details, and reason for the return.
- Approval: Once your return is approved, we will send you instructions on how and where to send your package.
- Shipping Costs: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
5. Refunds
Once we receive and inspect your returned item, you will be notified via email about the status of your refund. If approved:
- Processing Time: Refunds will be processed within 5–10 business days and credited back to the original payment method.
- Partial Refunds: In some cases, partial refunds may be granted (e.g., items that are returned damaged or missing parts not due to our error).
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Bank Account: Ensure the refund has not been posted to your account.
- Contact Your Bank: Processing times can vary between financial institutions.
- Contact Us: If you’ve completed these steps and still have not received your refund, email us at [email protected].
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email protected]. Depending on your location, the time it may take for your exchanged product to reach you can vary.
8. Damaged or Defective Items
If your order arrives damaged or defective:
- Contact Us: Email [email protected] with photos and a description of the issue within 7 days of receiving the item.
- Resolution: We will review the case and provide options for a replacement, refund, or store credit.
9. Return Shipping
- Customer Responsibility: Unless the return is due to an error on our part, the customer is responsible for return shipping costs.
- Tracking Information: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
10. Contact Us
For questions or assistance with returns and refunds, please contact us:
- Email: [email protected]
- Business Hours: Mon–Fri, 9:00 am – 1:30 pm and 2:30 pm – 6:00 pm (Eastern Time)