FREQUENTLY ASKED QUESTIONS (FAQS)

Can I exchange an item from your unique family gift collection for a different size or design?

We regret to inform you that we do not offer exchanges for products at familygift-lowprice.com. Our products are made to order, which means each item is uniquely created for your order, making direct exchanges challenging. However, we aim to ensure you receive the most suitable product. To select the correct size, we advise referring to our size chart (located above the size option field in each product), which provides detailed measurements for each available size. Following the size chart helps you choose the size that best fits your personal measurements and preferences.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from us, we apologize for the inconvenience. To address this issue, please take a photo of the damaged item along with your order number and email it to our customer support team at [email protected]. We will review the information and, if the product is indeed faulty or damaged, we will arrange a free reshipment. There is no need to return the damaged item. Once your order is dispatched, we will provide you with a tracking number via email, which you can use to monitor the progress of your package. Simply visit the tracking page on our website here to enter the tracking number and receive real-time updates on your shipment. We are committed to cooperation and strive to ensure your satisfaction with our products. For any further assistance, please contact our customer support team.

Product Information

How do I know which size to choose from your family gift collection?

To ensure you select the perfect size from our family gift collection, we encourage you to refer to our size chart available on the product page at familygift-lowprice.com. This size chart provides detailed measurements for each size, including width and length. Comparing these measurements with your own body measurements will help you accurately choose the right size. Visit our size chart page HERE for smart sizing decisions.

Can I customize the design on items in the family gift collection?

Yes, you can customize the design on items in our family gift collection at familygift-lowprice.com. We offer the ability to add custom text or names to select special designs, as well as the option to choose additional features or upload your own image. To learn how to customize a product, simply visit HERE. Please remember that there may be specific rules or restrictions for customized products, so be sure to read the customization options and requirements carefully before placing your order. If you need any assistance, our customer support team is always ready to help. Create a unique and personalized family gift that reflects your style at familygift-lowprice.com.

Are there specific washing instructions for items in the family gift collection?

To ensure the longevity of your items from our family gift collection, we recommend following the washing instructions provided on the care label attached to the product. Generally, we advise washing the items inside out in cold water with similar colors. Avoid using strong bleach or chemical detergents. Tumble dry on low heat or air dry to prevent shrinkage. If necessary, iron the item inside out at a low temperature. By adhering to these instructions, you can help maintain the quality and appearance of your family gift items. For more information, simply visit HERE.