Ordering and Payment

How do I place an order on

To shop on, simply explore our unique collection of family gifts to find your favorite items. Once you have selected your desired products, choose the appropriate design, size, and color (the product may require adding personalized text or an image), and click on the “Add to Cart” button. When you are ready to make your purchase, go to your cart, review your items, and click on the “Proceed to Checkout” button. Follow the steps to enter your shipping information and payment method, then select “Confirm Order.” With just a few simple steps, your order will be in process.

What payment methods does accept?

At, we offer a variety of convenient payment options for a seamless shopping experience. We accept popular credit cards like Visa, Mastercard, American Express, and more. Additionally, we support reliable electronic payment methods like PayPal to ensure flexibility and security in your transactions.

Can I cancel or modify my order after it has been placed on

We understand that plans can sometimes change, and we will do our best to accommodate your needs. If you wish to cancel or modify your order, please contact our customer support team immediately. While we cannot guarantee that changes can be made after an order is placed, we commit to assisting you in any way possible under the circumstances.

Shipping and Delivery

How long will it take to receive my order?

In the United States:
Standard Shipping: 6 to 10 business days
Expedited Shipping: 4 to 7 business days
Other Countries:
Standard Shipping: 14 to 28 business days
Expedited Shipping: 7 to 14 business days

Do you provide international shipping services?

We offer shipping services to numerous countries across the globe. You can select your country from our list of supported destinations during the checkout process. Please be aware that international shipping may involve customs fees or import taxes, which are the responsibility of the recipient. The specific costs and shipping options will be calculated based on your address at the checkout step.

How can I know the status of my order?

You can certainly track the status of your order! Once your order starts its shipping journey, we will send you a tracking code via email. This code allows you to check the progress of your package as it travels to your home. Simply access the tracking link in the email or visit our website, enter the tracking code on the order tracking page to see real-time updates on the shipment status of your package.

Returns and Exchanges

Can I exchange an item from your unique family gift collection for a different size or design?

We regret to inform you that we do not offer exchanges for products at Our products are made to order, which means each item is uniquely created for your order, making direct exchanges challenging. However, we aim to ensure you receive the most suitable product. To select the correct size, we advise referring to our size chart (located above the size option field in each product), which provides detailed measurements for each available size. Following the size chart helps you choose the size that best fits your personal measurements and preferences.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from us, we apologize for the inconvenience. To address this issue, please take a photo of the damaged item along with your order number and email it to our customer support team at [email protected]. We will review the information and, if the product is indeed faulty or damaged, we will arrange a free reshipment. There is no need to return the damaged item. Once your order is dispatched, we will provide you with a tracking number via email, which you can use to monitor the progress of your package. Simply visit the tracking page on our website here to enter the tracking number and receive real-time updates on your shipment. We are committed to cooperation and strive to ensure your satisfaction with our products. For any further assistance, please contact our customer support team.

Product Information

How do I know which size to choose from your family gift collection?

To ensure you select the perfect size from our family gift collection, we encourage you to refer to our size chart available on the product page at This size chart provides detailed measurements for each size, including width and length. Comparing these measurements with your own body measurements will help you accurately choose the right size. Visit our size chart page HERE for smart sizing decisions.

Can I customize the design on items in the family gift collection?

Yes, you can customize the design on items in our family gift collection at We offer the ability to add custom text or names to select special designs, as well as the option to choose additional features or upload your own image. To learn how to customize a product, simply visit HERE. Please remember that there may be specific rules or restrictions for customized products, so be sure to read the customization options and requirements carefully before placing your order. If you need any assistance, our customer support team is always ready to help. Create a unique and personalized family gift that reflects your style at

Are there specific washing instructions for items in the family gift collection?

To ensure the longevity of your items from our family gift collection, we recommend following the washing instructions provided on the care label attached to the product. Generally, we advise washing the items inside out in cold water with similar colors. Avoid using strong bleach or chemical detergents. Tumble dry on low heat or air dry to prevent shrinkage. If necessary, iron the item inside out at a low temperature. By adhering to these instructions, you can help maintain the quality and appearance of your family gift items. For more information, simply visit HERE.


Are there any discounts or promotions available?

Yes, we frequently offer various promotional and discount programs to provide the best value to our customers. To stay updated with our latest offers, we encourage you to subscribe to our blog category OUR ADVICE. As a new customer, you can also receive a 5% discount on all orders and free shipping. Additionally, we may organize seasonal sales or time-limited promotions, so please regularly check our website for the most recent updates.

Are there any restrictions on using discount codes?

We love rewarding our customers with special offers and promotional programs! The use of discount codes may be subject to certain terms and conditions. These conditions may include expiration dates, limitations on specific products or collections, and restrictions on using multiple discount codes in a single order. Please review the details provided with the discount code to ensure you meet all the requirements for its use.

Customer Support

How can I contact customer support at for further assistance?

We are always ready to assist you! If you have any questions, concerns, or need additional help, our dedicated customer support team at is eager to assist. You can contact us by sending an email to [email protected]. Please provide detailed information about your inquiry or issue so that we can offer the most effective support. Our customer support team aims to respond quickly and provide the necessary assistance. Your satisfaction is our top priority, and we are committed to ensuring your experience at is enjoyable and hassle-free.


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